FAQ about the Summit


What’s included in my registration?

In-person attendance

  • Entry to the Summit at the Melbourne Convention & Exhibition Centre
  • In-person networking with speakers, partners and other delegates
  • Live demos with Summit exhibitors and sponsors
  • Live and on-demand access to the Virtual Showcase on 3-4 March 2022
  • An opportunity to meet new peers and gain connections with others in the sector
  • On-demand streaming of full program content for 3 months post event
  • Oh, and yes, we will feed and caffeinate you!


Online attendance

  • Live online access to Summit program including all parallel sessions/rooms
  • Live and on-demand access to the Virtual Showcase on 3-4 March 2022
  • Virtual networking opportunity via the conference platform by sending messages or organising video calls
  • Browse through the interactive virtual expo
  • Participate in virtual discussions boards throughout the conference
  • On-demand streaming of full program content for 3 months post event
Will all parallel sessions be available online so that remote participants can choose a room?

Yes, both online and in-person attendees get access to the same content at the same time. All concurrent sessions will be livestreamed and you can move in and out of sessions, just as freely as you would move between physical rooms.

Can I get a refund if I cancel my registration?

The Summit format was decided in response to member feedback who overwhelmingly want an in-person conference. But doing so has inherent risks that are outside our control in the current pandemic. While we would like to be able to offer 100% flexibility and refunds, doing so would make the event, and our not-for-profit organisation, unsustainable.

Cancellations received on or before Wednesday, 12 January will incur an AUD$100 administration fee. Unfortunately, we are unable to offer refunds after this date. We thank you for your support, and in the event of any lockdown or travel restriction, we will make sure you don’t miss out on all that the Summit has to offer.

Is it cheaper to attend the conference online rather than in-person?

No, registration rates are the same regardless of how you choose to attend; in-person or online. While there is no catering cost for virtual delegates, a virtual conference has additional costs associated with the online platform and is akin to running two conferences instead of one. Significant time and effort go into building the virtual platform and ensuring you enjoy a fantastic online experience (i.e. it’s not just a regular Zoom call).

COVID-19 safety plans

What safety measures are being taken to deliver this event?

We are constantly monitoring evolving State Government restrictions across the country as well as following the guidelines of the World Health Organisation and Business Events Council Australia for safety measures on large gatherings. The Summit will be held in accordance with all current guidelines and safety regulations.

I’m an interstate delegate. What happens if I can’t attend in-person due to border closures or travel restrictions?

If you are unable to travel to Melbourne due to Government imposed restrictions, your in-person registration will automatically be transferred to virtual attendance. You will have live access to the same great program, including all parallel sessions/rooms, plus on-demand streaming of full program content for 3 months post event.

What happens if Melbourne goes into another lockdown?

We sure hope not! However, we are fully prepared to pivot to a virtual conference at short notice should the need arise. We will make sure you don’t miss out on any content and will keep you updated on any changes to the program schedule.


My submission was accepted and I’ve been invited to speak at the Summit. Where do I deliver my talk?

All accepted and invited speakers are required to present in-person at the Melbourne Convention & Exhibition Centre. If we are unable to hold an in-person event due to any Government imposed restrictions, you will be notified, and we will guide you through the process of delivering a virtual presentation.

Will all delegates receive a certificate of attendance?

If you require a certificate of attendance, a link will be provided via email at the conclusion of the event.