Leaders look at practical change
Roundtable: How do we use digital to enable informed consent across healthcare service provision – between patients and practitioners, between healthcare practitioners, and between consumers and services?
This practical design session and discussion will be initially led by Simone Finch, Founder of the Westminster Initiative with experience across the health and social sectors. Simone has led a Hospital and Health Service and Primary Health Network in Queensland, built strategies in mental health and provides advice on traversing the complexities of the NDIS scheme.
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Our key take-away as participants and observers at the event were:
- Informed consent is problematic – information sharing and consent is problematic across health before we even look at the social care sector and related interactions as we currently know it. There is recognition that this is not sustainable as we move increasingly into a digital future. Consumer focus will drive procedural change as we move forward.
- Focus on the individual – focusing on individuals involved in any health and social care transaction whether they are providing the care or receiving it is powerful in changing perspectives on the potential changes and solutions required.
- Health pathways and consent matching – all participants and groups highlighted health pathways and consent models as key approaches for change. These may have merit and there are examples where some of these models are already evolving.
- Health literacy and consumer understanding – these are key ingredients for change but we must make the systems simpler and provide appropriate support to better engagement to make a difference. A cultural change is required within healthcare to address individual engagement requirements of consumers.
- Design thinking – continues to be is a useful tool to gather new ways of thinking for well-established problems – of which we have many in healthcare. In terms of informed consent, it allows for HISA is continuing to host these sessions and refine the format taking the learnings and feedback from this session. Most participants commented on the process and its usefulness.
As an expert in good governance, public relations, ethics and strategy, Simone Finch brings over 30 years’ experience in the private, public and not-for-profit sectors. With substantial experience in the health and social sectors, Simone has led a Hospital and Health Service and Primary Health Network in Queensland, built strategies in mental health and provides advice on traversing the complexities of the NDIS scheme. Additionally, with multiple academic and professional qualifications, Simone is a thought leader in government advice, public policy, business ethics, and turnarounds.