UX Workshop

One challenge in all this is that as the adoption of EHR’s in Australia, the UK and the US continues to grow, for example, concerns are frequently expressed by clinicians and consumers around their usability and safety.

In fact the Office of the National Co-ordinator for Health IT (the ONC) in the US have formally flagged poor usability of clinical information systems as one of their top two concerns in the health technology  space.

In direct contrast, the rising tide of “digital health” systems and interventions is challenging the traditional market dominance of EHRs … in no small way due to the superior user experience (UX) they provide.

The whole issue of good usability of systems and how to achieve it (and good UX) extends far beyond EHRs into any software used in healthcare – from smart pumps to apps to clinical decision support systems.

In our inaugural workshop at HIC 2017 we focused quite a lot on the primary constructs of usability and UX and what constitutes good usability and UX.

In this workshop we will move even further into solution mode. We will examine some examples of how other nations are looking to improve the usability and UX of such products and systems, as well as examples of how that is being done in the Australasian context, using some local case studies  with input from practitioners  in the area.

The international perspective will be brought to us by Mr Bennett Lauber, the Chief Experience Officer for The Usability People (http://theusabilitypeople.com/)  – a key consultancy in this space in the US. Bennett is internationally recognised for his work in this field.

This workshop is highly recommended for clinical, managerial, usability / UX and technical professionals, as well as healthcare consumer representatives.