UX Workshop

UX workshop presented by the HISA Community of Practice

Excellent usability and UX: Fundamental ingredients for the future of healthcare!

We are at a pivotal time in the evolution of digital health in Australia. General practice computing is well established but has its critics, increasing numbers of apps and wearables are entering the market place, more and more health services are acquiring electronic health records (EHRs) and personalised health records are an important topic.

One challenge in all this is that as the adoption of EHR’s in Australia, the UK and the US continues to grow, for example, concerns are frequently expressed by clinicians and consumers around their usability and safety.

In fact the Office of the National Co-ordinator for Health IT (the ONC) in the US have formally flagged poor usability of clinical information systems as one of their top two concerns in the health technology  space.

In direct contrast, the rising tide of “digital health” systems and interventions is challenging the traditional market dominance of EHRs … in no small way due to the superior user experience (UX) they provide.

The whole issue of good usability of systems and how to achieve it (and good UX) extends far beyond EHRs into any software used in healthcare – from smart pumps to apps to clinical decision support systems.

In our inaugural workshop at HIC 2017 we focused quite a lot on the primary constructs of usability and UX and what constitutes good usability and UX.

In this workshop we will move even further into solution mode. We will examine some examples of how other nations are looking to improve the usability and UX of such products and systems, as well as examples of how that is being done in the Australasian context, using some local case studies  with input from practitioners  in the area.

The international perspective will be brought to us by Mr Bennett Lauber, the Chief Experience Officer for The Usability People (http://theusabilitypeople.com/)  – a key consultancy in this space in the US. Bennett is internationally recognised for his work in this field.

This workshop is highly recommended for clinical, managerial, usability / UX and technical professionals, as well as healthcare consumer representatives.


Click here to download a pdf version of the full program.


The below registration fees are for UX only.

HISA Member* (i) $270
Non-member $320
Student Member* (i) $125
Student Non-member^ (i) $175


WHEN Sunday 29 July 2018

WHERE Novotel Sydney on Darling Harbour
a: 100 Murray Street, Pyrmont NSW 2009
t: +61 2 9288 7116
w: www.novoteldarlingharbour.com.au

There are no delegate rates in place with the Novotel Sydney on Darling Harbour. However, should you be interested, please view the HIC accommodation page for details on how to book HIC’s preferred hotel (Located 1.5 km away on foot).

Click here for more details on getting to the Novotel Sydney on Darling Harbour and parking.


We want participants to walk away with an understanding of:

  • What are UX and usability?
  • What problems are disciplines like UX design and usability engineering trying to solve?
  • What are the symptoms of these problems ?
  • What are some examples of prevention strategies around, and solutions to, these problems and what do those solutions look like ?
  • What are some useful skills in this space that participants can apply back in their workplaces?
  • Where to from here in relation to usability and UX in health IT and digital health … what does the future look like ?


  • Clinical staff, GPs, PHN staff
  • GP Practice Managers
  • Software developers
  • Usability and UX professionals
  • Operational managers
  • HIM’s
  • Informaticians
  • Technologists
  • Carers and consumers


Certified Health Informatician Australasia (CHIA)

The UX Workshop has been approved for up to 6 contact hours of continuing education credit toward renewal of the CHIA credential. Click here for more information on becoming a certified health informatics professional.