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Terms and Conditions and Cancellation Policy

Cancellations and transfers

Cancellations must be advised in writing to [email protected] and your registration fee will be refundable subject to the following conditions:

Registration Cancellations
All cancellations received on or prior to 10 June 2024 will incur a $110 administration fee. No refund will be provided if a registrant cancels after 10 June 2024 or if a registrant does not attend an event, however an alternative delegate name can be provided to [email protected] to transfer the registration to at no charge.  

If you are unwell, we will offer a cancel-on-the-day credit. It’s in everyone’s interests to ensure anyone who feels unwell stays away from events, so, if you have any COVID-like symptoms, we will offer you a credit to be used within 12 months at an alternative AIDH event. 

Non-payment of registration fees will result in registration not being confirmed. All fees expressed are GST inclusive.

Function Cancellations
All function cancellations received on or prior to 10 June 2024 will be fully refunded. No refund will be provided if a registrant cancels after 10 June 2024 or if a registrant does not attend a function, however an alternative guest name can be provided to [email protected] to transfer the function ticket to at no charge.

Non-payment of fees will result in function tickets not being confirmed. Functions included in a registration package are not valid for a refund or transfer. All fees expressed are GST inclusive.

Accommodation Cancellations
You may cancel or change your accommodation by contacting the hotel directly. For accommodation cancellation policies, please refer to the individual hotel policies accepted at the time of booking.

Postponement or Cancellation by Organiser
If the event is postponed or cancelled by the organisers, the below policy will apply:

  • Postponement In the event of postponement by the AIDH, all registrations will be carried over to the revised Conference Dates.
  • Cancellation by Organisers In the event of full cancellation by the AIDH, all registration payments will be fully refunded.

Terms and conditions

A group discount of 15% applies to groups of three or more. The group discount is only applicable to registrations for the full conference and excludes student and day registrations.

A surcharge applies to credit card transactions. Visa and Mastercard transactions incur a 1% charge and payments made by AMEX attract a 2% surcharge.

The AIDH will ensure every effort is made to meet your specific dietary requirement/s however this cannot be guaranteed.

The AIDH reserves the right to add, withdraw or substitute speakers and/or presenters, vary prices, venues, seating arrangements and audience capacity without notice. If changes are made to the event, the AIDH will use its best efforts to maintain equivalent standards. The AIDH reserves the right to cancel an activity due to insufficient numbers – registrants will be notified if this occurs and the value of the activity will be refunded. No compensation will be made for loss of funds for any travel or accommodation bookings should the event be cancelled.

The AIDH takes all reasonable care to ensure that all details and prices of events on the AIDH and conference website are correct at the time of online publication. Ticket prices are subject to change without notice. Early bird and promotional ticket offers are only available at the lower price while the allocation remains and during the designated sale period. The AIDH reserves the right to withdraw any offer at any time.

Although the AIDH will make reasonable efforts to ensure all registrants can attend all events, some events will have limited places available and are dealt with on a “first-in” basis.

The AIDH may at any time revise these Terms and Conditions by updating the event website. Delegates are bound by any such revisions.

The opinions expressed in presentations at this event are those of the presenter and do not necessarily reflect the views of the AIDH. The AIDH disclaims all responsibility and all liability (including without limitation for liability in negligence) for any expenses, losses, damages and costs you might incur as a result of the information presented being inaccurate or incomplete in any way, and for any reason reliance was placed on such information.

Delegate’s rights and obligations
By registering, you guarantee that your details as provided are true and correct.

You must follow any conditions, rules, regulations, or usage requirements of the Venue or of the AIDH in connection with a Session or Event.

The AIDH reserves the right, without any liability, to refuse admission to, or to eject you from a Session or an Event, in its absolute discretion, including (without limitation), for failure to comply with these Terms or if in the opinion of the AIDH you represent a security risk or disruption to the running of a Session or Event.

Photography and the recording or transmitting of audio or visual material, data or information is prohibited at a Session or an Event without prior written consent from the AIDH.

Code of Conduct
AIDH events present opportunities to learn, share knowledge and network. All participants, including, but not limited to, attendees, speakers, volunteers, exhibitors, sponsors, AIDH Staff, and all others are expected to abide by this Code of Conduct.

The AIDH is committed to providing a safe, productive, and welcoming environment for all event participants, irrespective of gender, race, ethnicity, age, sexuality, religion, disability, socio-economic background, experience, or appearance. No event participants should be subjected to any form of harassment, bullying or abuse and any such behaviour will not be tolerated.

All participants musfollowth the instructions of presenters, facilitators and any AIDH event staff. Presentations, postings, and messages should not contain promotional materials, special offers, job offers, product announcements, or solicitation for services. The AIDH reserves the right to remove such messages and potentially ban sources of those solicitations.

The AIDH reserves the right to take any action deemed necessary and appropriate, including immediate removal from the event without warning or refund, in response to any incident of unacceptable behavior, and the AIDH reserves the right to prohibit attendance at any future event, online or in person.

Privacy Policy

Please note that information you provide will be collected for the purposes of processing your registration and recording your attendance. The AIDH may also use these details to provide information about future programs which may be relevant to you.

Photographs, recordings or screen shots may be taken at the event for use on various AIDH materials and publications, online and print. By registering for this event, you consent to the AIDH recording and using your image and likeness. If you would not like the AIDH to record you, please let an AIDH representative know prior to the event.

Chat logs from online sessions may be exported from the event by the AIDH, attendees or presenters.

By submitting a Registration Form, you consent to the AIDH collecting, using and disclosing your personal information (including credit card information) to administer this Event. This may include the production of delegate lists and photographs for marketing and related uses and updating your continual professional development record, unless notified otherwise. We will disclose personal information relating to credit card details for payment processing only. To view a copy of the AIDH’s detailed privacy statement, please click here.

Notice regarding associated events

The Australasian Institute of Digital Health (AIDH) is the owner of HIC 2024 and various, endorsed branded forums, industry events and breakfasts. All official events are included in the program, available on the website or the conference app. As a delegate, if you are invited to a co-branded event or an event utilising the event logo please ensure it is endorsed by the AIDH as part of the conference activities. You can check in the program or contact the AIDH events team if you are unsure if an event is part of the official activities.

Event: includes any AIDH activity for which tickets are required which may include activities, programs, talks, tours or other events.
A Delegate: is a Ticketholder or other person to whom these Terms and Conditions apply.
Ticket: means any valid ticket, e-ticket or wristband that a delegate has acquired which permits the delegate to attend an Event.
Venue: means the site at which an AIDH event is held.