As Australia’s healthcare landscape continues to evolve, the need for intelligent, scalable, and secure digital solutions has never been greater. At this year’s HIC2025, Microsoft is proud to showcase innovations like the Microsoft Contact Centre, robust data security measures, and AI-powered clinical documentation that are transforming the way healthcare is delivered—from frontline clinical workflows to back-office operations.

We’re bringing our most compelling solutions to share with HIC2025 delegates. If you’re a clinician, health IT leader, or digital transformation strategist, the Microsoft booth is your destination to discover the future of healthcare—live and in action.

Reimagine customer engagement

Microsoft Contact Centre is redefining patient engagement and care coordination. By enabling self-service in the language and channel of the patient’s choice, it supports ongoing concerns 24/7—even when your contact center team can’t be available around the clock. With seamless integration into existing workflows, these solutions help reduce administrative burden and enhance the patient experience.

Data Security: a complex and multi-faceted issue

Healthcare professionals are ready for AI, but security remains a top priority. Microsoft’s digital health solutions adhere to industry-leading security and compliance standards to safeguard sensitive patient information. Speak to our specialists at HIC2025 about Microsoft Purview: a comprehensive set of solutions that can help your organisation govern, protect, and manage data, wherever it lives. Microsoft Purview solutions provide integrated coverage and help address the fragmentation of data across organisations, and the lack of visibility that hampers data protection and governance, giving both providers and patients peace of mind.

Copilot

Copilot is revolutionising the healthcare industry by seamlessly integrating advanced AI into clinical workflows. With Copilot, healthcare professionals can automate tedious administrative tasks, streamline documentation, and access intelligent insights in real time. This empowers clinicians to spend more time with patients, reduce burnout, and make faster, data-driven decisions—ultimately leading to improved outcomes across the continuum of care.

Advanced clinical documentation

Dragon Medical One, the number one clinical documentation companion, awarded Best in KLAS in 2025 for the 5th consecutive year, continues to assist clinicians with the creation and management of patient records, reducing manual data entry and minimising errors. Join us to see live demonstrations of Dragon Medical One, and how automated documentation tools can drive operational efficiency, reduce clinician burnout and free up clinicians to focus more on patient care.

Agentic AI

AI agents are intelligent, task-specific assistants that operate autonomously or semi-autonomously to streamline complex workflows. In healthcare, this means reducing administrative burden, accelerating decision-making, and improving patient outcomes. At HIC2025, we’ll demonstrate how Microsoft’s latest agents—built into Dynamics 365 and powered by the Microsoft Cloud for Healthcare—are already delivering value across the Australian healthcare landscape.

Why visit the Microsoft booth at HIC2025?

Live Demonstrations:
See Autonomous AI agents, Contact centre, Copilot, clinical documentation solutions and more and explore how they integrate with your existing systems.

Expert Conversations:
Speak directly with Microsoft’s healthcare specialists, including clinical strategists, solution architects, and product leads.

Local Relevance:
Learn how these technologies are being applied in Australian healthcare settings, with a focus on compliance, interoperability, and patient-centred care.

Hear from Dr. Simon Kos

Join Simon in the panel presentation: Is there a mountain to climb… really?
Monday, August 18, 2025 at 8.45am

Join Us in Shaping the Future of Healthcare
Whether you’re looking to reduce clinician burnout, improve operational efficiency, review your data security or enhance patient engagement, speak to the Microsoft team at booth no. 16 at HIC2025 to see what’s possible—and to imagine what’s next.

For more information visit our website