Louise Hayes

Louise Hayes is an experienced health information manager and health informatician working in the digital health space of Queensland Health, implementing electronic medical record solutions into frontline healthcare settings and finding innovative ways to use clinical data and information to support better care for patients and consumers.

As the Executive Director Digital Health and Knowledge for Townsville Hospital and Health Service, Louise leads the strategic digital health agenda for a unique health service that supports tertiary health services to the whole of Northern Queensland, and has a number of rural and remote health care settings each with different health care needs and challenges.

Louise has always cherished working with frontline clinicians to help them to better capture, use and manage the data and information in the eMR; and share the knowledge of how to unleash the power of the data to better care for our patients.

Qualifying as a CHIA (Certified Health Informatician Australiasia) in 2014 as one of Australia’s inaugural certified practitioners has confirmed her passion and growth into the informatics profession and this is demonstrated through her many commitments of mentoring, lecturing, presenting at conferences and workshops writing articles.

Outside of the hospitals you are most likely to find Louise in the kitchen cooking something fabulous or indulging in good food and wine at a great restaurant.

Digital Health is so important to Louise’s career and work life. Watching a clinician’s lightbulb moment when they realise the power of clinical information; whether it is smart decision support in the user interface of an electronic system, or how they can harness the benefits of real time data aggregation and visualisation to support specific cohort patient care – is what gets Louise out of bed each day.